OpenText Core Experience Insights - Gemini Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and Gemini

OpenText Core Experience Insights can provide structured usage analytics, engagement trends, and adoption signals from content and application interactions. Gemini can use those insights to generate summaries, recommendations, and next-step actions for business and IT teams. Together, they can support data-driven optimization of digital experiences and operational workflows.

1. AI-generated executive summaries of adoption and engagement trends

Data flow: OpenText Core Experience Insights to Gemini

Feed usage metrics, content engagement patterns, and adoption trends from OpenText Core Experience Insights into Gemini so it can produce concise executive summaries for leadership teams. This helps product owners, digital workplace leaders, and CX managers quickly understand which content, applications, or journeys are performing well and where adoption is lagging.

• Automates weekly or monthly performance briefings
• Reduces manual analysis effort for analytics teams
• Improves decision speed for experience optimization initiatives

2. Personalized recommendations for low-adoption content and applications

Data flow: OpenText Core Experience Insights to Gemini

Use engagement and usage data to identify underused content, features, or applications, then have Gemini generate targeted recommendations for remediation. For example, Gemini can suggest training actions, content updates, or workflow changes based on observed usage gaps.

• Supports adoption improvement programs
• Helps training teams prioritize interventions
• Enables more targeted enablement plans by user group or department

3. Natural-language query assistant for experience analytics

Data flow: Bi-directional

Allow business users to ask Gemini questions about OpenText Core Experience Insights data in plain language, such as which content has the highest engagement or where drop-off is occurring in a user journey. Gemini can translate the request into analytics queries and return readable answers, making insights more accessible to non-technical stakeholders.

• Expands analytics access beyond specialist teams
• Reduces dependence on reporting analysts
• Improves self-service decision making across business units

4. Automated identification and prioritization of experience issues

Data flow: OpenText Core Experience Insights to Gemini

When OpenText Core Experience Insights detects unusual behavior such as declining engagement, repeated abandonment, or low feature usage, Gemini can classify the issue, summarize likely causes, and recommend priority actions. This is useful for digital workplace, customer experience, and application support teams that need to respond quickly to experience degradation.

• Speeds up issue triage
• Helps teams focus on the highest-impact problems first
• Improves service quality and user satisfaction

5. Content optimization recommendations for internal communications teams

Data flow: OpenText Core Experience Insights to Gemini

Internal communications and knowledge management teams can use engagement data to see which articles, announcements, or knowledge assets are being read, shared, or ignored. Gemini can then recommend improvements such as better headlines, shorter formats, revised publishing times, or audience segmentation.

• Improves effectiveness of employee communications
• Increases knowledge content consumption
• Supports continuous content improvement based on actual behavior

6. Adoption reporting for digital transformation programs

Data flow: OpenText Core Experience Insights to Gemini

For enterprise transformation initiatives, OpenText Core Experience Insights can provide adoption metrics across new tools, portals, or workflows. Gemini can turn those metrics into program status updates, risk summaries, and stakeholder-ready narratives that explain progress and highlight areas needing intervention.

• Supports PMO and transformation governance
• Improves stakeholder communication
• Helps identify rollout risks earlier

7. Action plan generation for experience improvement teams

Data flow: OpenText Core Experience Insights to Gemini, then Gemini to downstream task systems

Use analytics from OpenText Core Experience Insights to trigger Gemini-generated action plans for UX, product, support, or training teams. Gemini can draft tasks, recommended owners, and suggested timelines based on the type of engagement issue detected, enabling faster operational follow-through.

• Converts insights into executable work
• Improves cross-team coordination
• Reduces the gap between analysis and action

8. Continuous improvement loop for user experience programs

Data flow: Bi-directional

OpenText Core Experience Insights can monitor the impact of changes made to content, applications, or workflows, while Gemini can interpret the results and recommend the next round of improvements. This creates a closed-loop process for digital workplace and customer experience teams to test, measure, and refine experiences over time.

• Enables evidence-based optimization
• Supports iterative improvement cycles
• Helps teams validate whether changes actually improved engagement