OpenText Information Archive - Kentico Integration and Automation

Common Integration Use Cases Between OpenText Information Archive and Kentico

1. Archived website content and campaign assets for compliance retention

Data flow: Kentico → OpenText Information Archive

Kentico teams can automatically send retired web pages, landing pages, campaign content, and associated metadata to OpenText Information Archive for long-term retention. This is useful when marketing content must be preserved for audit, legal review, or regulatory requirements after it is removed from the live site.

• Preserves historical versions of published content
• Reduces risk from deleting regulated or legally sensitive materials
• Supports audit requests without keeping obsolete content in Kentico

2. Decommissioning legacy customer portals while preserving access to archived content

Data flow: Legacy portal content → OpenText Information Archive → Kentico

When an older customer portal or microsite is retired, content, documents, and related records can be archived in OpenText Information Archive. Kentico can then surface selected archived content through a modern website or customer portal, allowing users to continue accessing approved historical information without maintaining the legacy platform.

• Enables legacy system retirement
• Maintains access to historical customer-facing content
• Reduces infrastructure and support costs

3. Controlled access to archived policy, product, and legal content from Kentico

Data flow: OpenText Information Archive → Kentico

Kentico can present links, search results, or embedded views to archived documents stored in OpenText Information Archive, such as policy documents, product disclosures, terms and conditions, or regulatory notices. This gives internal teams and external users a single digital experience while keeping the authoritative record in the archive.

• Improves self-service access to historical documents
• Ensures users view approved archived versions
• Supports legal and compliance teams with centralized records

4. Retention of campaign and consent records for marketing governance

Data flow: Kentico → OpenText Information Archive

Marketing teams using Kentico can archive campaign approvals, consent-related pages, promotional terms, and customer communication records in OpenText Information Archive. This creates a defensible record of what was published, when it was published, and under which approval process.

• Supports marketing compliance and auditability
• Provides evidence for consent and disclosure history
• Reduces manual recordkeeping for campaign operations

5. Archiving eCommerce transaction-related content and customer communications

Data flow: Kentico → OpenText Information Archive

For Kentico eCommerce implementations, order confirmations, promotional terms, return policy versions, and customer-facing transaction communications can be archived in OpenText Information Archive. This helps organizations retain business records without overloading the live commerce platform.

• Improves retention of transaction-related records
• Supports dispute resolution and customer service investigations
• Helps keep the eCommerce environment lean and performant

6. Archived content lookup for customer service and legal teams

Data flow: OpenText Information Archive → Kentico

Customer service or legal teams working in Kentico can search or reference archived content from OpenText Information Archive to answer questions about past promotions, published terms, or historical web pages. This is especially valuable when customers dispute what was shown on the website at a specific point in time.

• Speeds up response to customer and legal inquiries
• Provides a trusted source for historical content verification
• Reduces dependence on manual file retrieval

7. Governance workflow for content lifecycle management

Data flow: Kentico → OpenText Information Archive

Kentico can manage the active lifecycle of digital content, while OpenText Information Archive stores the final retained version once content is expired, superseded, or no longer needed on the website. This bi-directional workflow supports content owners, compliance teams, and records managers by separating active publishing from long-term retention.

• Automates content expiration and archival
• Improves governance across marketing, legal, and records management
• Ensures only current content remains in Kentico

8. Centralized retention for regulated industry websites and microsites

Data flow: Kentico → OpenText Information Archive

Organizations in regulated industries can use Kentico to manage public-facing websites and campaign microsites while sending regulated content, disclosures, and supporting documents to OpenText Information Archive for policy-based retention and disposition. This is particularly useful for financial services, healthcare, insurance, and public sector organizations.

• Aligns digital experience operations with retention policy
• Reduces compliance exposure from unmanaged content sprawl
• Supports consistent retention across multiple web properties