OpenText Active Community - Trading Grid - OpenText Product Traceability Integration and Automation

Common Integration Use Cases Between OpenText Active Community - Trading Grid and OpenText Product Traceability

OpenText Active Community - Trading Grid supports partner collaboration, issue resolution, and document sharing across the Trading Grid network, while OpenText Product Traceability manages product genealogy, lot and serial tracking, and traceability records across the supply chain. Together, they can connect operational traceability data with partner-facing collaboration workflows to improve response time, compliance, and supply chain visibility.

1. Supplier nonconformance collaboration tied to traceability records

When a quality issue is detected in OpenText Product Traceability, the affected lot, serial range, and shipment history can be shared to OpenText Active Community - Trading Grid to open a partner discussion with the supplier. This allows quality, procurement, and supplier teams to review evidence, exchange corrective action documents, and coordinate containment steps in one shared workspace.

• Data flow: OpenText Product Traceability - OpenText Active Community - Trading Grid
• Business value: Faster root cause analysis and reduced time to supplier resolution

2. Recall coordination with trading partners

Product Traceability can identify impacted products, customers, and distribution paths during a recall event. That recall scope can be published to Active Community - Trading Grid so distributors, contract manufacturers, and logistics partners can receive instructions, confirm receipt, and upload execution status. This creates a controlled collaboration channel for recall management.

• Data flow: OpenText Product Traceability - OpenText Active Community - Trading Grid
• Business value: More accurate recall execution and improved regulatory response

3. Exception handling for shipment and genealogy mismatches

If Product Traceability detects a mismatch in lot genealogy, missing serial linkage, or an incomplete chain of custody, an exception case can be created in Active Community - Trading Grid for the responsible trading partner. The partner can then provide corrected documents, packing lists, or production records directly in the community to close the exception.

• Data flow: OpenText Product Traceability - OpenText Active Community - Trading Grid
• Business value: Reduced manual follow-up and fewer delays in shipment release

4. Partner document exchange for traceability evidence

Trading partners often need to exchange certificates of analysis, batch records, shipping confirmations, and compliance documents to support traceability. Active Community - Trading Grid can serve as the collaboration layer for document exchange, while Product Traceability consumes the approved documents to complete or validate product history records.

• Data flow: OpenText Active Community - Trading Grid - OpenText Product Traceability
• Business value: Better record completeness and stronger audit readiness

5. Production deviation review with contract manufacturers

When a deviation occurs at a contract manufacturer, Product Traceability can provide the affected material genealogy and production context. Active Community - Trading Grid can then be used to coordinate the deviation review, collect partner comments, and manage approval of disposition decisions such as rework, scrap, or release under concession.

• Data flow: OpenText Product Traceability - OpenText Active Community - Trading Grid
• Business value: Shorter deviation cycle times and more consistent disposition decisions

6. Customer complaint investigation across the supply chain

Customer complaints logged in Product Traceability can be linked to the relevant supplier, plant, and shipment data. That information can be shared in Active Community - Trading Grid to engage upstream partners in the investigation, request supporting records, and track corrective actions until closure.

• Data flow: OpenText Product Traceability - OpenText Active Community - Trading Grid
• Business value: Improved complaint resolution and better supplier accountability

7. Compliance audit support for regulated products

For regulated industries such as food, pharma, or medical devices, Product Traceability can provide the end-to-end product history required for audits. Active Community - Trading Grid can be used to coordinate with external partners for missing evidence, audit questions, and document approvals, ensuring the traceability record is complete and defensible.

• Data flow: Bi-directional
• Business value: Faster audit response and reduced compliance risk

8. Partner status updates for traceability-driven holds and releases

When Product Traceability places a product, lot, or shipment on hold due to a quality or compliance issue, the hold status can be pushed to Active Community - Trading Grid so affected partners are immediately informed. Once the issue is resolved, release notifications and supporting evidence can be shared back through the same channel.

• Data flow: OpenText Product Traceability - OpenText Active Community - Trading Grid
• Business value: Better communication of holds and fewer accidental shipments of restricted product