OpenText Core Capture Services - Kentico Integration and Automation

Common Integration Use Cases Between OpenText Core Capture Services and Kentico

1. Digital Mailroom to Customer Self-Service Portal

Data flow: OpenText Core Capture Services → Kentico

Incoming customer correspondence, claims, requests, and supporting documents are captured and classified in OpenText Core Capture Services, then routed into Kentico to support a secure self-service portal experience. Kentico can present the captured documents, case status, and next-step actions to customers or internal service teams.

• Reduces manual sorting of inbound mail and attachments
• Improves customer visibility into request status
• Supports faster response times for service teams

2. Customer Onboarding Document Intake and Web Form Processing

Data flow: Kentico → OpenText Core Capture Services → Kentico

Kentico hosts onboarding forms for applications, registrations, or account setup. Submitted documents such as IDs, proof of address, tax forms, or signed agreements are sent to OpenText Core Capture Services for classification and data extraction. Extracted data is then returned to Kentico to complete onboarding workflows and trigger personalized next steps.

• Automates intake of onboarding documents
• Reduces errors from manual data entry
• Speeds up approval and activation processes

3. Invoice and Vendor Document Submission Portal

Data flow: Kentico → OpenText Core Capture Services

Kentico can provide a supplier portal where vendors upload invoices, statements, and supporting documents. OpenText Core Capture Services extracts invoice details, validates document types, and forwards structured data to downstream finance systems or approval workflows.

• Creates a controlled vendor submission channel
• Improves invoice processing accuracy
• Supports accounts payable automation and auditability

4. Content Approval and Compliance Document Archiving

Data flow: Kentico → OpenText Core Capture Services

Marketing, legal, or compliance teams manage content approvals in Kentico, while signed approvals, policy acknowledgements, and supporting documents are captured in OpenText Core Capture Services for classification and retention. This creates a traceable record of approvals tied to published content or campaigns.

• Strengthens governance for regulated content
• Centralizes supporting documentation
• Improves audit readiness and retention control

5. Personalized Campaign Response Processing

Data flow: Kentico → OpenText Core Capture Services → Kentico

Kentico runs campaigns that invite customers to submit forms, applications, or supporting documents. OpenText Core Capture Services extracts response data from uploaded files and sends it back to Kentico so marketing or service teams can segment audiences, trigger follow-up journeys, or personalize offers based on document content.

• Turns document submissions into usable customer data
• Improves campaign follow-up speed
• Enables more relevant customer experiences

6. Case File Assembly for Service and Support Teams

Data flow: OpenText Core Capture Services → Kentico

When customers submit forms, letters, or supporting evidence, OpenText Core Capture Services classifies and extracts the information, then passes it to Kentico to assemble a complete case view. Service agents can use Kentico as the front-end experience layer for viewing related documents, customer history, and workflow status.

• Gives agents a consolidated case view
• Reduces time spent searching for documents
• Improves first-contact resolution

7. Document-Driven eCommerce Account Setup

Data flow: Kentico → OpenText Core Capture Services → Kentico

For B2B eCommerce scenarios, Kentico can collect business registration documents, resale certificates, or tax exemption forms during account creation. OpenText Core Capture Services extracts and validates the submitted information, then returns the results to Kentico to approve account access, pricing eligibility, or tax status.

• Automates B2B account verification
• Reduces onboarding delays for buyers
• Supports policy-based access and pricing rules