OpenText Core Case - Scaleflex Integration and Automation

Common Integration Use Cases Between OpenText Core Case and Scaleflex

OpenText Core Case and Scaleflex complement each other well in organizations that manage content-heavy, case-driven workflows. OpenText Core Case provides the structured case environment for review, investigation, and resolution, while Scaleflex delivers fast, optimized media storage and delivery for digital assets. Together, they can improve operational efficiency, content governance, and customer experience.

1. Case-Driven Media Request Fulfillment

When business users or customers submit requests for new or updated media assets, OpenText Core Case can manage the intake, approval, and task routing. Once approved, the final asset can be pushed to Scaleflex for optimization and delivery to web or application channels.

• Flow: OpenText Core Case to Scaleflex
• Business value: Faster turnaround for approved media requests and better control over publishing
• Typical users: Marketing operations, creative teams, digital publishing teams

2. Compliance Review of Published Media Assets

Organizations can use OpenText Core Case to manage compliance reviews for images, videos, and branded content before publication. Scaleflex stores and serves the approved assets, while case records in OpenText Core Case capture review comments, approvals, and audit history.

• Flow: Bi-directional
• Business value: Stronger governance, traceability, and reduced risk of publishing non-compliant content
• Typical users: Legal, compliance, brand governance, content operations

3. Customer Support Cases with Embedded Media Evidence

Support teams often need screenshots, videos, or other media to investigate issues. OpenText Core Case can store the case context, while Scaleflex can host and optimize the supporting media files for quick access by agents and specialists. This improves case resolution speed and reduces file handling overhead.

• Flow: OpenText Core Case to Scaleflex
• Business value: Faster investigations and better collaboration across support tiers
• Typical users: Customer service, technical support, field service teams

4. Claims and Incident Documentation Management

In claims or incident workflows, large media files such as photos, inspection videos, or damage documentation can be attached to a case in OpenText Core Case and stored or transformed in Scaleflex for efficient access. Case workers can review the latest asset versions without managing heavy file transfers manually.

• Flow: OpenText Core Case to Scaleflex
• Business value: Better handling of large evidence files and improved case processing efficiency
• Typical users: Insurance operations, risk management, claims adjusters

5. Asset Approval and Publishing Workflow for Digital Channels

Creative teams can submit media assets into OpenText Core Case for structured review and approval. After approval, Scaleflex can automatically optimize the asset for different channels and publish the correct format for websites, mobile apps, or partner portals.

• Flow: OpenText Core Case to Scaleflex
• Business value: Shorter publishing cycles and consistent asset quality across channels
• Typical users: Digital marketing, web content teams, eCommerce operations

6. Version Control and Audit Trail for Regulated Content

For regulated industries, every change to a media asset may need to be tracked. OpenText Core Case can manage the review and approval history, while Scaleflex maintains the active asset version used for delivery. This creates a clear operational record of who approved what and when.

• Flow: Bi-directional
• Business value: Improved auditability and reduced version confusion
• Typical users: Regulatory affairs, quality assurance, compliance teams

7. Exception Handling for Failed Asset Publishing

If a media asset fails optimization, transformation, or delivery in Scaleflex, an exception case can be created automatically in OpenText Core Case. The case can route the issue to the right team, track remediation steps, and document resolution for operational reporting.

• Flow: Scaleflex to OpenText Core Case
• Business value: Faster issue resolution and better visibility into publishing failures
• Typical users: Digital operations, platform support, content engineering

Together, OpenText Core Case and Scaleflex enable organizations to manage media-rich processes with stronger control, faster execution, and better cross-team coordination.