OpenText Core Experience Insights - Glean Integration and Automation

Common Integration Use Cases Between OpenText Core Experience Insights and Glean

OpenText Core Experience Insights helps organizations measure how employees or customers interact with content and digital experiences, while Glean helps users find information, answers, and expertise across enterprise systems. Together, they can connect usage analytics with workplace search and knowledge discovery to improve adoption, reduce friction, and continuously optimize the employee experience.

1. Search Behavior Analytics to Improve Knowledge Findability

Data flow: OpenText Core Experience Insights to Glean

Use interaction analytics from OpenText Core Experience Insights to identify what users search for, where they abandon searches, and which content is frequently accessed after multiple attempts. Feed these insights into Glean to refine search relevance, tune content ranking, and surface missing or underperforming knowledge assets.

• Identify high-volume search terms with poor click-through rates
• Prioritize content tagging and metadata cleanup in Glean-connected repositories
• Reduce time spent searching for policies, procedures, and support documents

2. Content Engagement Signals to Promote High-Value Knowledge in Glean

Data flow: OpenText Core Experience Insights to Glean

Analyze which documents, portals, or application pages generate the strongest engagement in OpenText Core Experience Insights and use that data to promote those assets in Glean search results and topic pages. This helps employees find the most relevant and frequently used content faster.

• Highlight top-performing onboarding, HR, and operational content
• Promote content that drives successful task completion
• Improve discoverability of trusted sources across the enterprise

3. Adoption Monitoring for Glean Rollouts and Knowledge Programs

Data flow: Glean to OpenText Core Experience Insights

Track how employees use Glean after launch, including search frequency, query success, and content click patterns, then send those usage signals into OpenText Core Experience Insights for broader adoption reporting. This gives digital workplace teams a single view of how knowledge tools are being used across the organization.

• Measure adoption by department, region, or role
• Compare usage before and after knowledge program changes
• Identify teams that need additional enablement or training

4. Friction Detection in Employee Self-Service Journeys

Data flow: Bi-directional

Combine OpenText Core Experience Insights journey analytics with Glean search activity to detect where employees struggle to complete tasks such as benefits enrollment, IT requests, or policy lookup. If users repeatedly search for the same topic and then return to the source application, the organization can pinpoint broken journeys or missing content.

• Detect repeated searches that indicate unresolved needs
• Link search activity to application drop-off points
• Improve self-service workflows and reduce help desk volume

5. Personalized Knowledge Recommendations Based on Usage Patterns

Data flow: OpenText Core Experience Insights to Glean

Use behavioral insights from OpenText Core Experience Insights to inform Glean recommendations for specific user groups. For example, if a sales team frequently engages with product launch materials and competitive content, Glean can prioritize related documents, FAQs, and expert profiles for that audience.

• Tailor recommendations by role, team, or business process
• Surface related content after key workflow actions
• Increase relevance of search and discovery experiences

6. Content Lifecycle Optimization for Enterprise Knowledge Bases

Data flow: OpenText Core Experience Insights to Glean

Use engagement analytics to identify stale, low-use, or confusing content that should be revised, retired, or reclassified in systems indexed by Glean. This helps knowledge owners focus on content that has measurable business impact and remove clutter that weakens search quality.

• Flag outdated documents with declining engagement
• Prioritize updates to high-traffic but low-success content
• Improve governance across shared knowledge repositories

7. Executive Reporting on Digital Workplace Effectiveness

Data flow: Bi-directional

Combine OpenText Core Experience Insights metrics with Glean usage data to create executive dashboards showing how well employees are finding and using information across the digital workplace. This supports decisions on content strategy, platform investment, and process improvement.

• Track search success, content engagement, and adoption trends together
• Report on the business impact of knowledge access improvements
• Support continuous improvement initiatives across HR, IT, and operations