Microsoft 365 - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between Microsoft 365 and OpenText Core Experience Insights

1. Microsoft 365 Adoption and Engagement Analytics

Data flow: Microsoft 365 → OpenText Core Experience Insights

Track how employees use Outlook, Teams, SharePoint, OneDrive, and Office apps to measure adoption of new features, collaboration patterns, and content engagement. OpenText Core Experience Insights can identify which departments are actively using Microsoft 365 tools, where usage drops off, and which capabilities are underutilized.

Business value: Helps IT and change management teams target training, improve rollout strategies, and increase return on Microsoft 365 investment.

2. Digital Workplace Experience Optimization

Data flow: Microsoft 365 → OpenText Core Experience Insights → Microsoft 365

Analyze user behavior across SharePoint sites, Teams channels, and document libraries to detect friction points such as low engagement, repeated file access issues, or poor navigation. Insights can be used to refine site structures, improve content organization, and adjust collaboration workflows in Microsoft 365.

Business value: Improves employee productivity by making collaboration spaces easier to use and more aligned with actual work patterns.

3. Content Usage and Knowledge Management Improvement

Data flow: Microsoft 365 → OpenText Core Experience Insights

Measure which documents, policies, templates, and knowledge articles stored in SharePoint and OneDrive are most accessed, shared, or ignored. This helps content owners identify outdated materials, duplicate content, and high-value resources that should be promoted more broadly.

Business value: Strengthens knowledge governance, reduces content sprawl, and ensures employees can find and use the right information faster.

4. Teams Collaboration Effectiveness Reporting

Data flow: Microsoft 365 Teams → OpenText Core Experience Insights

Capture usage trends for Teams meetings, chat activity, channel participation, and shared file collaboration to understand how teams work together. OpenText Core Experience Insights can highlight which teams rely heavily on meetings versus asynchronous collaboration, and where engagement is declining.

Business value: Supports managers and workplace teams in improving collaboration practices, reducing meeting overload, and encouraging more effective communication habits.

5. Change Impact Analysis for Microsoft 365 Rollouts

Data flow: Microsoft 365 → OpenText Core Experience Insights

When introducing new Microsoft 365 capabilities such as Copilot, new SharePoint site templates, or updated Teams policies, use engagement analytics to compare pre- and post-change adoption. This makes it possible to measure whether the change improved usage or created confusion.

Business value: Gives program leaders evidence-based feedback on transformation initiatives and helps reduce failed adoption efforts.

6. Department-Level Productivity Benchmarking

Data flow: Microsoft 365 → OpenText Core Experience Insights

Compare usage patterns across business units, regions, or roles to identify teams that are highly engaged with Microsoft 365 and those that may need additional support. For example, sales teams may rely more on Teams and Outlook, while operations teams may use SharePoint more heavily.

Business value: Enables targeted enablement, better resource allocation, and more relevant digital workplace planning by department.

7. Continuous Improvement for Employee Experience Programs

Data flow: Microsoft 365 → OpenText Core Experience Insights → business stakeholders

Use Microsoft 365 interaction data to feed ongoing experience reviews for internal communications, onboarding portals, and collaboration spaces. OpenText Core Experience Insights can surface trends such as low engagement with onboarding content or frequent access to specific policy documents, helping HR, communications, and IT refine the employee experience.

Business value: Creates a feedback loop for continuous improvement and helps business teams make data-driven decisions about workplace content and tools.

8. Executive Reporting on Digital Workplace Health

Data flow: Microsoft 365 → OpenText Core Experience Insights

Aggregate Microsoft 365 usage and engagement metrics into dashboards for leadership teams to monitor digital workplace health, collaboration trends, and content adoption. Reports can show whether employees are using the intended tools, how engagement changes over time, and where intervention is needed.

Business value: Provides executives with clear visibility into the effectiveness of the Microsoft 365 environment and supports strategic decisions on training, governance, and platform investment.