OpenText Extended ECM Platform - OpenText Core Experience Insights Integration and Automation

Common Integration Use Cases Between OpenText Extended ECM Platform and OpenText Core Experience Insights

1. Content adoption analytics for business process repositories

Data flow: OpenText Extended ECM Platform → OpenText Core Experience Insights

Track how employees interact with documents, folders, workspaces, and embedded content inside business applications connected to Extended ECM. Experience Insights can measure which content types are opened most often, where users abandon tasks, and which process areas generate repeated searches or rework.

Business value: Helps ECM and business process owners identify low-adoption areas, simplify navigation, and improve content structures that support day-to-day operations.

2. User journey analysis for integrated business applications

Data flow: OpenText Extended ECM Platform → OpenText Core Experience Insights

Capture interaction data from Extended ECM-enabled applications such as ERP, CRM, HR, or case management systems. Experience Insights can show how users move between business records and related content, where they spend time, and which steps create friction.

Business value: Enables teams to optimize embedded content experiences, reduce process delays, and improve task completion rates across departments.

3. Governance and compliance usage monitoring

Data flow: OpenText Extended ECM Platform → OpenText Core Experience Insights

Analyze how users access governed content such as contracts, policies, regulated records, and project documentation. Insights can reveal whether users are following expected access patterns, which governed repositories are underused, and where training or policy reinforcement is needed.

Business value: Supports compliance teams in validating adoption of controlled content processes and identifying areas where governance controls may be too restrictive or poorly understood.

4. Workspace and collaboration effectiveness reporting

Data flow: OpenText Extended ECM Platform → OpenText Core Experience Insights

Measure activity within project workspaces, case folders, and team collaboration areas managed in Extended ECM. Experience Insights can identify active versus inactive workspaces, document contribution patterns, and collaboration spikes tied to milestones or approvals.

Business value: Helps project managers and operations leaders understand which collaboration models are effective and which teams need better workspace design or process support.

5. Search and findability optimization for enterprise content

Data flow: OpenText Extended ECM Platform → OpenText Core Experience Insights

Use interaction analytics to determine what users search for, which queries fail, and which content assets are repeatedly accessed after search. This can highlight metadata gaps, poor classification, or content duplication inside Extended ECM repositories.

Business value: Improves content findability, reduces time spent searching, and supports information architecture tuning based on real user behavior.

6. Training and onboarding effectiveness for new users

Data flow: OpenText Extended ECM Platform → OpenText Core Experience Insights

Monitor how new employees or newly onboarded teams use Extended ECM-enabled applications during their first weeks. Experience Insights can show whether users are completing key actions such as uploading documents, approving tasks, or locating required records without assistance.

Business value: Gives HR, enablement, and application support teams measurable evidence of onboarding success and highlights where additional training content is needed.

7. Continuous improvement for digital workplace programs

Data flow: Bi-directional

Use Extended ECM as the operational content platform and Experience Insights as the measurement layer for ongoing optimization. Findings from analytics can drive changes in workspace templates, content layouts, metadata models, and embedded application screens, while updated configurations in Extended ECM can be re-measured in Experience Insights.

Business value: Creates a closed-loop improvement cycle that helps digital workplace teams prioritize enhancements based on actual usage data rather than assumptions.