OpenText Identity and Access Management - Microsoft Copilot Integration and Automation

Common Integration Use Cases Between OpenText Identity and Access Management and Microsoft Copilot

1. Secure Copilot access with centralized identity and role-based controls

Data flow: OpenText Identity and Access Management → Microsoft Copilot

Use OpenText Identity and Access Management to enforce single sign-on, multi-factor authentication, and role-based access for employees using Microsoft Copilot. This ensures only approved users can access Copilot features and enterprise-connected data sources, reducing security risk while simplifying login management.

• Centralizes user authentication across Microsoft and OpenText environments
• Restricts Copilot usage by department, role, or project team
• Reduces password fatigue and help desk tickets

2. Provide Copilot with governed identity context for personalized responses

Data flow: OpenText Identity and Access Management → Microsoft Copilot

OpenText Identity and Access Management can supply user identity attributes such as department, job function, location, and access entitlements to Copilot-enabled workflows. Copilot can then tailor responses, document suggestions, and task recommendations based on the user’s approved business context.

• Improves relevance of Copilot outputs
• Prevents exposure of content outside a user’s access scope
• Supports personalized productivity without weakening governance

3. Automate access request and approval workflows for Copilot-connected resources

Data flow: Microsoft Copilot → OpenText Identity and Access Management

Employees can use Copilot to draft or initiate access requests for OpenText-managed applications, repositories, or cloud services. Copilot can capture the request details, while OpenText Identity and Access Management handles policy checks, approvals, and provisioning based on predefined roles and entitlements.

• Speeds up onboarding to business applications
• Standardizes access request submissions
• Reduces manual effort for IT and managers

4. Support secure self-service account administration through Copilot

Data flow: Bi-directional

Copilot can act as a conversational front end for common identity tasks such as password resets, account unlocks, and access status checks. OpenText Identity and Access Management executes the underlying security actions and returns confirmation to the user, creating a faster self-service experience for employees and service desks.

• Deflects routine identity support tickets
• Improves employee productivity with natural language interaction
• Maintains policy enforcement and auditability

5. Generate audit-ready access summaries and compliance reports

Data flow: OpenText Identity and Access Management → Microsoft Copilot

OpenText Identity and Access Management can provide access logs, authentication events, and entitlement data to Copilot for analysis and report drafting. Security, compliance, and internal audit teams can ask Copilot to summarize who has access to specific systems, identify unusual access patterns, or prepare evidence for audits.

• Accelerates compliance reporting
• Improves visibility into user access and authentication activity
• Helps teams identify access anomalies faster

6. Assist managers with access certification and recertification reviews

Data flow: OpenText Identity and Access Management → Microsoft Copilot

During periodic access reviews, Copilot can summarize user entitlements, highlight changes since the last review, and draft manager-facing recommendations. OpenText Identity and Access Management remains the system of record for certification decisions and enforcement, while Copilot reduces the time needed to review large user populations.

• Shortens certification cycles
• Improves review quality with concise summaries
• Supports least-privilege governance

7. Enable secure onboarding and offboarding workflows across business teams

Data flow: Microsoft Copilot → OpenText Identity and Access Management

HR, IT, and hiring managers can use Copilot to prepare onboarding or offboarding actions from natural language requests or employee lifecycle events. OpenText Identity and Access Management then provisions or revokes access according to policy, ensuring new hires get timely access and departing employees lose access promptly.

• Speeds up employee start and exit processes
• Reduces risk from delayed deprovisioning
• Improves coordination between HR, IT, and business units

8. Improve incident response with identity-driven security insights

Data flow: OpenText Identity and Access Management → Microsoft Copilot

When suspicious login activity or access anomalies are detected, OpenText Identity and Access Management can feed event data into Copilot for investigation support. Copilot can help security teams summarize affected accounts, correlate recent access changes, and draft response actions for containment and remediation.

• Speeds up triage of identity-related incidents
• Helps analysts interpret authentication and access patterns
• Supports faster, more consistent response workflows