OpenText Information Archive - Integration and Automation

Common Integration Use Cases Between OpenText Information Archive and Loci

OpenText Information Archive and Loci can work together to improve content governance, reduce storage and compliance risk, and deliver more relevant user experiences. OpenText Information Archive provides secure, compliant retention of legacy and operational content, while Loci uses content analysis and user behavior to recommend the most relevant information. Together, they support both controlled content preservation and smarter content discovery.

1. Archived Content Discovery for Internal Knowledge Portals

Data flow: OpenText Information Archive to Loci

Archived documents, policies, product manuals, and historical records stored in OpenText Information Archive can be indexed and analyzed by Loci to surface relevant recommendations inside employee portals or knowledge bases. This helps users find older but still useful content without manually searching through archive repositories.

• Improves access to institutional knowledge
• Reduces time spent searching across legacy archives
• Supports self-service access for operations, support, and compliance teams

2. Personalized Compliance and Policy Content Recommendations

Data flow: OpenText Information Archive to Loci

When employees access compliance training, HR policies, or legal reference materials, Loci can recommend related archived documents from OpenText Information Archive based on role, department, and prior viewing behavior. This is especially useful for regulated industries where users need the right supporting documentation quickly.

• Delivers contextually relevant policy references
• Supports audit readiness and consistent policy consumption
• Helps legal, HR, and compliance teams reduce repeated manual requests

3. Legacy System Decommissioning with Intelligent Content Access

Data flow: OpenText Information Archive to Loci

As organizations retire legacy content systems, OpenText Information Archive preserves the records while Loci provides a modern discovery layer that recommends archived content based on user intent and historical usage patterns. This allows business teams to continue accessing needed information after the source system is shut down.

• Enables faster legacy application retirement
• Preserves business continuity during migration projects
• Reduces dependency on outdated systems and custom search tools

4. Content Engagement Optimization for Corporate Intranets

Data flow: Bi-directional

Loci can analyze which archived or retained content is being accessed most often through intranet pages, while OpenText Information Archive supplies the authoritative content source. The combined insight helps communications and content owners identify which archived materials still drive engagement and which can be deprioritized or reclassified.

• Improves intranet content relevance
• Supports content lifecycle decisions
• Helps communications teams tailor content strategy using real usage data

5. Regulatory Content Retrieval with Smart Recommendations

Data flow: OpenText Information Archive to Loci

In regulated environments, users often need related evidence, correspondence, or historical records tied to a case, claim, or investigation. Loci can recommend associated archived items from OpenText Information Archive based on the current document, case context, or user behavior, helping teams assemble complete records faster.

• Speeds up legal discovery and audit preparation
• Improves completeness of case files
• Reduces manual search effort for compliance and legal teams

6. Archived Customer Content for Service and Support Teams

Data flow: OpenText Information Archive to Loci

Customer service teams can use Loci to recommend archived contracts, correspondence, service records, and prior case documents stored in OpenText Information Archive when handling a customer inquiry. This gives agents faster access to relevant historical information and improves first-contact resolution.

• Shortens case handling time
• Improves service consistency across teams
• Helps support agents find the right historical records without deep archive searches

7. Archived Content Analytics for Retention and Reuse Decisions

Data flow: OpenText Information Archive to Loci

Loci can analyze user interaction patterns with archived content to identify which records are still frequently accessed and which are rarely used. Business and records management teams can use this insight to refine retention policies, improve archive navigation, and prioritize content that should remain easy to find.

• Supports smarter retention governance
• Highlights high-value archived content
• Helps records managers and business owners align archive structure with actual usage

8. Personalized Access to Historical Content in Digital Workflows

Data flow: OpenText Information Archive to Loci

In workflow-driven environments such as procurement, claims, or case management, Loci can recommend archived supporting documents from OpenText Information Archive based on the current workflow stage. For example, a claims handler may receive recommendations for prior claims, signed forms, or related correspondence as they progress through a case.

• Improves workflow efficiency
• Reduces missed dependencies on historical records
• Supports cross-functional teams with timely access to archived evidence