OpenText Notifications - Glean Integration and Automation

Common Integration Use Cases Between OpenText Notifications and Glean

OpenText Notifications centralizes system and user alerts across OpenText applications, while Glean helps employees search, discover, and act on knowledge across enterprise content and tools. Together, they can improve visibility into important events, reduce missed actions, and make operational information easier to find and use.

1. Surface OpenText workflow alerts in Glean search results

Data flow: OpenText Notifications to Glean

When OpenText generates alerts for approvals, document reviews, case updates, or task assignments, those notifications can be indexed in Glean so users can find them alongside related documents and conversations. This helps employees quickly locate active work items without switching between systems.

• Improves response time for pending approvals and escalations
• Reduces missed notifications in busy operational teams
• Supports knowledge workers who rely on search to manage daily tasks

2. Enable Glean to alert users when relevant OpenText content changes

Data flow: Glean to OpenText Notifications

When Glean detects that a user is following a project, policy, or document topic, it can trigger OpenText Notifications when related content changes in connected OpenText applications. This is useful for teams that need immediate awareness of updated procedures, revised records, or newly published content.

• Keeps stakeholders informed without manual monitoring
• Supports compliance and policy distribution workflows
• Ensures users receive timely updates tied to their work context

3. Make notification history searchable for audit and support teams

Data flow: OpenText Notifications to Glean

OpenText notification history can be indexed in Glean so support, operations, and audit teams can search past alerts, delivery status, and event context. This is valuable when investigating missed actions, delayed approvals, or recurring system issues.

• Speeds up incident investigation and root cause analysis
• Provides a searchable record of operational communications
• Helps teams verify whether critical alerts were issued

4. Trigger targeted notifications from Glean activity signals

Data flow: Glean to OpenText Notifications

When Glean identifies high-value activity such as repeated searches for a policy, frequent access to a project topic, or engagement with a specific knowledge area, OpenText Notifications can send targeted alerts to content owners or process managers. This helps teams respond to emerging demand or content gaps.

• Identifies where employees need better guidance or updated content
• Helps knowledge managers prioritize content maintenance
• Supports proactive service and support operations

5. Deliver OpenText case or task updates as personalized knowledge alerts in Glean

Data flow: OpenText Notifications to Glean

Users working in Glean can receive contextual updates when an OpenText case, document workflow, or service request changes status. Instead of relying on separate inboxes, employees see relevant operational updates in the same place they search for answers and related content.

• Creates a more unified employee experience
• Reduces context switching between search and workflow tools
• Helps frontline teams stay aligned on active cases

6. Use Glean to help employees find the right OpenText notification recipients

Data flow: Glean to OpenText Notifications

Glean can help users identify subject matter experts, team owners, or process contacts related to a notification topic, then route OpenText alerts to the right audience. This is useful for organizations with complex ownership structures or distributed teams.

• Improves notification accuracy and relevance
• Reduces unnecessary alert volume
• Supports better escalation and ownership routing

7. Combine OpenText event alerts with Glean-powered knowledge discovery for faster resolution

Data flow: Bi-directional

When an OpenText notification is triggered, Glean can immediately surface related documents, prior cases, policies, or expert contacts. This gives users both the alert and the context needed to act quickly, especially in service, compliance, and operations workflows.

• Shortens time to resolution for operational issues
• Improves decision-making with relevant context at the point of alert
• Helps teams move from notification to action faster